Session Fees and Payments
I accept some commercial insurance plans, including:
Aetna
United Healthcare (Optum, UMR)
Private Pay & Out-of-Network If your insurance isn’t listed, private pay is an option at a rate of $140 per 50-minute session. You may also be able to use out-of-network benefits; I can provide a monthly superbill for you to submit to your insurance for potential reimbursement.
I reserve a limited number of reduced-fee slots for clients experiencing financial hardship. Please inquire about current availability if you feel this applies to you.
Frequently asked questions
What is Moments Matter Counseling?
Moments Matter Counseling is a private practice dedicated to helping parents, children, teens, and families navigate life’s challenges. Whether you’re managing parenting stress, addressing a child’s behavior, supporting a teen with anxiety or depression, or working to reconnect as a couple, I’m here to help.
Using evidence-based approaches like CBT, PCIT, and EMDR, I provide personalized support in a safe, compassionate space to empower meaningful growth.
How long will I need to be in therapy?
How long you’ll need therapy depends on your goals and needs. PCIT for young children typically takes 12–20 sessions, while teens and adults may require a more flexible timeline. We’ll regularly assess progress and adjust as needed to find the right pace for you.
What if counseling isn't helping?
Therapy takes teamwork and time, but if it doesn’t feel effective, please let me know. We can adjust the focus, explore new approaches, or try something different.
If another type of support feels like a better fit, I can provide resources to help you find what works best. My priority is ensuring you or your family get the support you need.
What is your cancellation policy?
Life happens—kids, teens, and even parents get sick! As a mom and someone who works closely with families, I completely understand how quickly germs can spread. Still, my priority is helping you and your family make meaningful progress in therapy.
Here’s how we handle cancellations:
Please provide at least 24 hours’ notice if you need to cancel.
Can’t make it in? We can switch to a video session or a parent consultation session during that time instead.
If you need to cancel less than 24 hours before your appointment, a $100 fee will be charged.
If notice of less than 4 hours or no notice is given the full rate will be charged.
If you start feeling sick more than 24 hours before your session, let me know so we can adjust your appointment. This also allows me to offer that time to another family who needs it.
In the event I must cancel your appointment due to illness or emergency, you will not be charged and we will reschedule promptly. Additionally, if I provide less than 24 hours' notice for my cancellation, a credit will be applied to your account. This specific credit can be redeemed in the future to excuse one late-cancellation fee should you experience your own unexpected emergency.
How often are therapy sessions?
Session frequency depends on your needs and goals. Most clients start with weekly sessions, adjusting to biweekly or monthly as progress is made.
For PCIT, weekly sessions are recommended to maintain consistency. We’ll work together to find a schedule that works best for you.
How long is each session?
Sessions are range from approximately 45 mins to 55 minutes depending on the service and the client's needs. For youth individual sessions, the first 5-10 minutes are reserved for a parent check-in to discuss updates or concerns, with the rest focused on your child or teen.
How do you keep my/my child's information secure?
Your privacy is my top priority. I use strictly HIPAA-compliant platforms to protect your information: Sessions Health for encrypted clinical records and secure portal messaging, Headway for separate and seamless billing, and Google Meet/Workspace (backed by a formal BAA) for highly secure telehealth sessions.
Partnering with Parents
to Build Stronger Families,
Through the Power of Everyday Moments.
Jessie Cantrell MA, LPC
Licensed Professional Counselor (LPC)
Serving Jefferson County, Missouri and
Virtually throughout Missouri
508 N. Truman Blvd Suite H
Crystal City, MO 63019
© Moments Matter Counseling 2024. All rights reserved.
